{"id":48452,"date":"2025-07-02T08:34:51","date_gmt":"2025-07-02T06:34:51","guid":{"rendered":"https:\/\/axing.com\/smartportal-step-by-step\/"},"modified":"2025-07-11T10:54:57","modified_gmt":"2025-07-11T08:54:57","slug":"smartportal-step-by-step","status":"publish","type":"post","link":"https:\/\/axing.com\/en\/smartportal-step-by-step\/","title":{"rendered":"SMARTPortal Step by Step"},"content":{"rendered":"

AXING Application Note<\/h2>\n

To connect your devices from the current SMARTPortal to the revised SMARTPortal, you only need to update the software on your devices. To do this, follow the step-by-step instructions below.
\nFurther information on the revised SMARTPortal and a comprehensive FAQ<\/a> can be found HERE<\/a>.<\/p>\n

Step-by-step instructions<\/h2>\n

1. Select Software and Firmware<\/strong><\/a> in the Downloads<\/strong> menu.<\/p>\n

\"\"<\/a><\/p>\n

2. Download the latest software under Hybrid headends, for example. Make sure you download software from v3.00 or higher<\/strong>.<\/p>\n

\"\"<\/a><\/p>\n

3. Extract the file (may take some time depending on file size).<\/p>\n

\"\"<\/a><\/p>\n

4. Open the current SMARTPortal at https:\/\/axing-smartportal.com<\/a> and log in.<\/p>\n

\"\"<\/a><\/p>\n

5. Select a device and connect remotely.<\/p>\n

\"\"<\/a><\/p>\n

6. Log in on the device.<\/p>\n

\"\"<\/a><\/p>\n

7. Open Submenu Maintenance > Config<\/strong> and under SAVE SYSTEM INITIALIZATION DATA T FILE<\/span> click Save<\/strong> for a backup.<\/p>\n

\"\"<\/a><\/p>\n

8. Open Submenu Maintenance > Status<\/strong>.<\/p>\n

\"\"<\/a><\/p>\n

9. Click Browse…<\/strong> and select the extracted update file.<\/p>\n

\"\"<\/a><\/p>\n

10. Click Update<\/strong> to upload the file. File is being uploaded (depending on the connection and file size, this may take a while, here approx. 2 minutes).<\/p>\n

\"\"<\/a><\/p>\n

11. After the upload the reconfiguration of the device begins automatically (The remaining duration is displayed)<\/p>\n

\"\"<\/a><\/p>\n

12. 14. After the successful update, the following error message is displayed.
\nThis is a good sign<\/strong><\/em>, as the device is now not connecting to the current SMARTPortal, but to the revised SMARTPortal.<\/p>\n

\"\"<\/a><\/p>\n

13. Open the revised SMARTPortal at https:\/\/axing-smartportal.de<\/a> (Attention .de instead of .com as previously) and log in with your usual login data from the current SMARTPortal.<\/p>\n

\"\"<\/a><\/p>\n

14. Select the device and click on online to establish the remote connection. If you have already logged into the new SMART portal, you may need to refresh the page (F5) to see the device.<\/p>\n

\"\"<\/a>
\n15. Log in on the device.<\/p>\n

\"\"<\/a><\/p>\n

You have successfully connected your device to the revised SMARTPortal!<\/strong><\/p>\n

Article as PDF<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

To connect your devices from the current SMARTPortal to the revised SMARTPortal, you only need to update the software on your devices. To do this, follow this step-by-step instructions<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3329,3331,3330],"tags":[],"class_list":["post-48452","post","type-post","status-publish","format-standard","hentry","category-application-notes","category-configuration","category-headends-en"],"yoast_head":"\nSMARTPortal Step by Step - AXING AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/axing.com\/en\/smartportal-step-by-step\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SMARTPortal Step by Step - AXING AG\" \/>\n<meta property=\"og:description\" content=\"To connect your devices from the current SMARTPortal to the revised SMARTPortal, you only need to update the software on your devices. 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